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Domeniu de activitate:	INTERNATIONAL MARKET RESEARCH COMPANY
Produse și servicii:	Ciao Romania, part of TOLUNA GROUP, has served as the premier Internet survey solution provider in the industry. Today, we continue to serve as a value-added partner focused on helping make your business successful. We deliver quality consumer and business professionals’ insights necessary to help you make informed marketing decisions, using our Internet-based survey research tools, top-notch experience and a community of millions of global survey respondents.
Număr de angajați:	80
Posturi disponibile:	Survey Programmer Project Manager Data Processor Community Manager Client Support Analyst Translator
Criterii de angajare:	Bune cunostinte in: Fresh out of College Fluency in at least 2 foreign languages Advanced PC users
Specializări căutate:	Polytechnics Foreign Languages Economics Social Sciences
Alte oportunități:

Job-uri disponibile:

Titlu job:	Project Manager
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	The primary role is to take over the full responsibility for our Online Market Research projects, joining our team in Timisoara. This includes the overall responsibility to manage and perform Service activities involving project planning, project management, communication with client and crisis management. Main tasks: •Coordinating international projects with English, French, German and Italian- speaking clients. •Taking full responsibility of all project phases from definition and set up to completion on time and budget. •Effectively communicating by phone or email with customers, sales teams, and all operation teams to ensure customer’s needs are understood and met.
Cerințe:	Advanced language skills in English/ German/ French/ Italian. •University degree, preferably Management/Business Administration or Translations with interest in Project Coordination. •Skills in time management, priorities management and problem-solving. •Previous experience with German Client Service is a plus. •Basics of Marketing/Market Research is a plus.

Titlu job:	Survey Programmer
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	The primary role is to take over the full responsibility for the programming of the survey related to the Online Market Research projects. In more detail, your responsibilities will be to: • Programming of online questionnaire based on the word documents provided by the client: this includes survey creation, setting filters and quotas, managing languages, exporting and reporting • Follow up with internal and external resources • Able to refine and further develop current survey programming standards and policies • Define the details related to the survey programming, like plan, time line, resource required and potential roadblock • Maintain and improve Ciao Service and Operations quality standards • Be flexible and proactive in providing the best solutions for the client
Cerințe:	You have graduated from University or your already have work experience in the market research environment, programming and/or web development. Ideally you have/you are: • Some knowledge of JavaScript, HTML, and CSS is required • Ajax, Jscript, XML and a language for dynamic web development (asp, .net, php, jsp, flash, actionscript) is a strong advantage • Proficient with MS-Office (Microsoft Word and Excel) • Time management and priorities management are essential • Good organizational skills and the ability for multitasking • Good English language skills, spoken and written are required

Titlu job:	Client Support Analyst
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	Client support: • Learning and understanding how our technology platform is used by our clients; • Technical and user support for our external and internal client base (via e-mail and telephone); • Ensuring that our Service Level Agreement commitment to clients is adhered to – reporting of updates and issues in a timely manner. Managing services for clients: • Using the system to help clients with their projects by scripting the surveys they are looking to deploy; • Help them to update their panels and launch their projects in the requested time lines; • Afford Training and demos of the system to clients. Deployment of Beta versions: • Participation to the deployment of Beta versions by testing all features before starting to be used by clients; • Be close to the international Beta users for a dedicated support. Quality Assurance Tests: • Participation to UAT (User Acceptance tests) for the final validation of the releases
Cerințe:	Advanced French is mandatory; • Fluent English speaker. Ability to speak a third language is advantageous; • Enthusiastic and self-motivated; • Excellent written/verbal communication skills: enjoys speaking daily with clients directly; • Strong organizational skills LOGIC and attention to details; • Ability to prioritize and manage several client requests simultaneously; • Technical skills: Familiarity and understanding of Web based software, familiarity with at least 3 different browsers, Experience and familiarity with Web technologies: Javascript, Ajax, secure Web transactions, HTML, CSS, XML, etc.; • IT proficient particularly in Internet-driven applications, Outlook, Word, Excel and PowerPoint; • Enthusiastic about new Internet technologies and their development; • Excellent inter-personal and inter-departmental skills; • Recent experience in client/customer services is a plus.

Titlu job:	Data Processor
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	As part of our Timisoara-based team, you will be actively involved in: • Data Preparation: cleaning, coding, aggregation, merging, summarization, weighting • Processing data file in SPSS / XLS / DBF / ASCII or any other format with the questionnaire and tab plan • Working with Open Ended Coding and tabulation (using mainly SPSS) • Define the details related to the Data Processing, like plan, time line, resource required and potential roadblock
Cerințe:	As an ideal candidate, you have • Degree in Sociology, Statistics or equivalent • Preferably some experience in a Market Research environment • Good knowledge of SPSS (Quantum/Wincross/Excel is a plus) • A plus: experience in methods like Conjoint Analysis, Discrete Choice Modelling or Multiple and Logistic Regression • Good with MS Office • Time management, priorities management and marketing skills • Team and customer oriented • Excellent verbal and written communication skills required • High Level of professionalism and integrity and motivation • Good English language skills, spoken and written • Residence in, or availability to relocate to Timisoara, where the position is based

Titlu job:	Translator
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	What you will do/ learn: • Take over the translation, and in some cases, coding of survey projects in your language(s); • Perform translations and TM maintenance using the CAT tool SDL Trados 2007 (SDLX); • Be responsible for completing the assigned projects on time and in budget; • Be in contact with external resources, assign translation/ coding tasks on time and in budget; • Effectively communicate with Project and Sales Managers to ensure customer’s needs regarding translation/ coding are met and understood; • Escalate project or outstanding issues to the Team Leader as soon as identified; • Update all internal tools on a daily basis in order to keep track of the project status;
Cerințe:	Your profile: • University graduate, preferably with focus on translations; • Excellent verbal and written communication skills in English and Italian (TOEFL, CAE, CELI, CILS or translation authorization are a plus); • Experience in Translation or in an international corporate environment is a plus; • Team and business-orientated, self-motivated; • High level of professionalism and integrity.

Titlu job:	Community Manager
Departament:	Operations
Oraș:	Timisoara
Tip job:	Full Time
Descriere job:	Role: Respond to and troubleshoot member issues to achieve an optimized member experience and increased survey completion rate across all panels. Specific functions: - Respond to panelist e-mails, resolve panelist problems, and escalate any issues to the appropriate internal personnel and teams - Perform user testing of panel websites and report findings to appropriate persons - Translate and coordinate the invitation creation process for specified languages - Perform and coordinate fraud checks within our panels - Coordinate problem escalation and make sure that urgent issues are communicated promptly - Keep the Team Leader and Panel Director up-to-date on major panel trends and issues observed by the support team - Ensure the fulfillment of service requirements set by the Panel Director (e.g. a maximum response time)
Cerințe:	Requirements: - Your proficiency in English and a secondary language, (like GERMAN, SPANISH, RUSSIAN, FRENCH or other) makes all the difference! - College graduates available for a full-time job - The ideal candidates are graduates of linguistics and literature or a graduate with proficient language skills. - Competence in Microsoft Office and ability to learn new computer applications - A proactive approach to problem resolution - Excellent organizational, time-management, and prioritization skills

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